Seller FAQ

We often get asked by the seller…

General

No, interested sellers only need to fill in a form with their name, contact number, email to join as a merchant.

  • Download the Floop app
  • Proceed with the onboarding process by filling in a few basic details
  • Take a photo of your product and write a short description
  • Schedule your livestream for a future date or start streaming right away!

Anyone can view your livestreams once broadcasted on Floop. Broadcasts can be shared on Facebook and other social media channels as well.

You can sell up to 20 items with different pricings in a single livestream.

Vouchers will be released from time to time and function on a first come, first served basis. Buyers can claim and use each voucher once. Once the voucher is fully claimed, the voucher will be removed from the app page.

The minimum price for all listed items must be at least RM2.00.

Payment Information

A fixed fee of up to 5% will be charged to sellers for each item sold in a successful transaction. Without any additional or hidden costs.

Payment will be released upon successful confirmation by the customer that their respective order has been received. Hence, it is important for sellers to update all tracking statuses for their orders within the app.

Delivery

No, all sellers are responsible for the shipping of their respective goods. On the bright side,  buyers will pay through Floop’s checkout page, allowing sellers to leverage off our seamless and secure payments process.

You can select which region is provided for under delivery each time you create a new livestream.

You can input the shipping fee catered to each region each time you create a new live stream.

You will be notified to process and ship your order immediately. You are required to update the order status in the app for every order by providing the respective tracking number and delivery company’s name. Self-deliveries are permitted but must be stated in the order status.

Your delivery personnel are required to retrieve the recipient’s name or IC number upon delivery for accurate record tracking and to prevent disputes.

The maximum time seller have to ship before the order is cancelled: Day + 3 working.

Refunds & Cancelations

Cancellations are allowed only if the order has not been shipped. However, orders cannot be cancelled if shipping is already underway.

The maximum time sellers have to respond to a “return” or “refund” request: Day + 3 days; the maximum time sellers respond to "refund" when waiting for buyer to return item: Day + 7 days.

The order will be cancelled immediately, and the appropriate amount will be automatically released to the buyer.

Floop will cancel the order if no actions are taken from you for more than 5 working days. Sellers are encouraged to take immediate action to process and ship out their orders on time.