Seller FAQ
We often get asked by the seller…
General
Are there any requirements to join as a seller?
No, interested sellers only need to fill in a form with their name, contact number, email to join as a merchant.
How do I register as a seller on Floop?
- Download the Floop app
- Proceed with the onboarding process by filling in a few basic details
- Take a photo of your product and write a short description
- Schedule your livestream for a future date or start streaming right away!
Who can view my livestream broadcasts?
Anyone can view your livestreams once broadcasted on Floop. Broadcasts can be shared on Facebook and other social media channels as well.
How many products can I sell on one livestream?
You can sell up to 20 items with different pricings in a single livestream.
How will the voucher claim system work?
Vouchers will be released from time to time and function on a first come, first served basis. Buyers can claim and use each voucher once. Once the voucher is fully claimed, the voucher will be removed from the app page.
What is the minimum price for all listed items?
The minimum price for all listed items must be at least RM2.00.
Payment Information
How much will I be charged to sell on Floop?
A fixed fee of up to 5% will be charged to sellers for each item sold in a successful transaction. Without any additional or hidden costs.
When will I receive my payment?
Payment will be released upon successful confirmation by the customer that their respective order has been received. Hence, it is important for sellers to update all tracking statuses for their orders within the app.
Delivery
Will Floop handle my logistics as well?
No, all sellers are responsible for the shipping of their respective goods. On the bright side, buyers will pay through Floop’s checkout page, allowing sellers to leverage off our seamless and secure payments process.
How do I set shipping options for my livestream?
You can select which region is provided for under delivery each time you create a new livestream.
How do I set the shipping fee for my products?
You can input the shipping fee catered to each region each time you create a new live stream.
What happens when I receive a new order?
You will be notified to process and ship your order immediately. You are required to update the order status in the app for every order by providing the respective tracking number and delivery company’s name. Self-deliveries are permitted but must be stated in the order status.
How do I verify that an order has successfully been delivered?
Your delivery personnel are required to retrieve the recipient’s name or IC number upon delivery for accurate record tracking and to prevent disputes.
What is the maximum time a seller has to ship before the order is cancelled?
The maximum time seller have to ship before the order is cancelled: Day + 3 working.
Refunds & Cancelations
Can buyers request to cancel their orders?
Cancellations are allowed only if the order has not been shipped. However, orders cannot be cancelled if shipping is already underway.
What is the maximum time sellers have to respond to a return/refund request?
The maximum time sellers have to respond to a “return” or “refund” request: Day + 3 days; the maximum time sellers respond to "refund" when waiting for buyer to return item: Day + 7 days.
What happens when I approve the buyer’s cancellation request?
The order will be cancelled immediately, and the appropriate amount will be automatically released to the buyer.
Under what circumstances will my order be automatically cancelled by Floop
Floop will cancel the order if no actions are taken from you for more than 5 working days. Sellers are encouraged to take immediate action to process and ship out their orders on time.